Help center

Items are usually delivered within 6-8 working days and the shipping cost is 30 USD for orders worth less than 1000 USD. Shipping is free for all orders worth more than 1000 USD. The products are delivered by the courier from Monday to Friday during office hours. Dispatches and deliveries are not made on Saturdays, Sundays or national holidays.

Always choose an address where someone is available to collect the package. If you prefer to receive your order at the office or at a reception, please also indicate the name of the contact person.

On this site returns are also always free. You can find more information in the "Returns" section.

The courier will leave a note with contact details. You can contact the courier to find out if a further attempt at delivery will be made or if the order will be deposited at a collection point (access point).

Otherwise, after a few days the package will be sent back to our warehouse and you will be refunded.

In the order confirmation email there is the Tracking Number - a code that allows you to track the package in real time on the courier website.

If you are a registered user, you can follow your order directly from the "My Orders" section.

We deliver to Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, India, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and United States.

We cannot deliver to post office boxes or "hold mail" services.

We do not deliver in the following areas: Campione d'Italia Lugano Lake, Livigno, Azores, Madeira, French Overseas Departments, Canary Islands, Channel Islands, Gibraltar, Andorra, Balearic Islands, Ceuta, Melilla, Åland Island, Vatican City and San Marino.

No, this is not possible, so the order will not be processed.

You have 14 days from when your order was delivered to request a return, whatever the reason. You may return items via courier. The following FAQs will provide all the necessary details.

The product must be returned in exactly the same condition in which you received it: unworn, unwashed, not modified in any way and with all of its tags and accessories.

No, for each order you must start a separate return/exchange procedure with separate packages.

Sorry, but you cannot currently request changes. If you need to change the size or colour, you can return the products for free and make a new purchase.

You have 14 days from the delivery of your order to request an online return and a further 14 days to have the items collected by the courier.

IF YOU ARE AN UNREGISTERED USER:

You can make an online return from this page.

You will need:

• The order number

• The email address you used when making your purchase

IF YOU ARE A REGISTERED USER:

• Log in to your Account

• Go to the “My Orders” section and choose the product to return

Complete your return by following these simple steps:

1. Click on “Return Product”
2. Choose a reason
3. Arrange collection of the package with the courier: call the telephone number given in the email or visit the courier’s website. Make sure that it is within 14 days of the request to return the item.
4. Review the information in the summary
5. Click on Submit Request

Our Quality Control Office will check the returned item for conformity. If the outcome is positive, you will receive a confirmation email with the refund details within a few days.

The return can only be sent from the country where you received the order. If sent from a different country, it will be blocked by customs.